As a director of a medium sized company mentioned few days back, "Local calls may be free, but the employees' time is definitely not! Add to that the fact that lines are kept busy unnecessarily. So business suffers due to both - unproductive time of employees and customers not able to contact us. We cannot allow that."
Good point!
It's not always the cost, but other factors that require keeping an eye on for better management. They are using NEC system with 4 lines and 25 extensions. As soon as he saw CAMS2000 reports, he immediate recognised the benefits and placed order for installation.
Thursday, April 14, 2011
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