Scheduling Reports (Sent By Email)

In CAMS2000 reports can be emailed automatically as per a schedule. The system will apply the desired filter, create the report and email it to the recipient automatically periodically. 

Scheduling Reports:

1)      Ensure the printer PDFCreator is installed on your computer. It can be downloaded from here: http://www.pdfforge.org/pdfcreator. Install version 1.7.* or older (not 2.0 or later).

2)      Ensure SMTP and "from" are properly filled up in Configuration

3)      Select Schedule Report Emails to bring up this screen.

4)      Any number of reports can be scheduled. Schedule description appears as subject in email. The report will be emailed only if log-in id of current user (default is "reporter") and login id in the schedule is same.

5)      If fields are left blank under Report Criteria Selection, default values from report filter are taken.

6)      A scheduled report, which is not "Enabled", will not be processed. Demo Report may not be enabled to start with, to give you time for installing PDFCreator printer.

7)      The "From Date" and "To Date" are incremented by number of days or month depending on "Repeat After" values.

8)      If "Repeat After" unit is month, then "To Date Is Last Day of Month" is also enabled.

 

Questions? Need help? Contact us at:

Skand@softoolsme.com

+971 50 6340258

CAMS2000 - Does it give what you want?

Before purchasing, I am sure you would like to convince yourself and others in your company about the usefulness of the system.

"Does it give what we need?"

"Does the price make business sense?"

These are the questions that must be answered. In other words, a proper "EVALUATION" before purchase. So what do we do next? Here is my suggestion:

1. You must check for yourself the information our CAMS2000 system gives. We can help (you can send us email/call on phone), but it is you who must spend time in reviewing these reports. It takes just few minutes to do so. The reports are available to you and all you have to do is click on the link that was given earlier http://www.softoolsme.com/gulf/uae/cams2000.htm. In addition you can also download evaluation version of CAMS2000 software. It already contains some data so that all you need to do is to go to reports and pull out some reports, apply some filters and basically play around to your heart's content.
2. After you are happy with the reports, decide whether you would like to go ahead with purchase or not. Check the prices with us

But the first step is to review the reports and download evaluation version http://www.softoolsme.com/gulf/uae/cams2000.htm. Do it now.

Questions? Need help? Contact us at:

Skand@softoolsme.com

+971 50 6340258

Call Accounting - How Does It Work?

Here's the answer to above question:

1. A PC is connected to the PABX.

2. After every call is completed, the PABX sends details of the call to the PC.

3. CAMS2000, which is running on the PC, receives the data.

4. CAMS2000 processes the data, stores the information in database and makes available the powerful reports you saw.

This, in a nutshell, is how it works.

But how is PC connected to the PABX? The short answer is: "Using SMDR Interface". Is this technical jargon scaring you? No need to, because from a user's point of view it is just a socket to which one end of the cable is connected; the other end is connected to COM1 or COM2 serial port of the PC. Alternatively some PBX provide SMDR data on Ethernet TCP/IP port.

OK, I know COM1 port is that 9-pin socket in the back of my PC, but where do I get SMDR interface for my PABX? Depending upon the manufacturer and model, the SMDR interface may already be in your PABX. It could be 25 pins or 9 pins serial connector somewhere on the PABX frame (e.g. Panasonic PABX's have built-in SMDR interfaces, fixed on right side wall).

If your PBX does not have a built-in SMDR, then you will have to purchase and have it fixed. As an example, NEC's Nice32i does not come with SMDR interface. You need to purchase it separately. It looks like any electronic circuit board and has a 25 pins socket. Surprisingly it is not fixed inside the PABX box! It is fixed inside a telephone (16 or 24 buttons phone is needed – won't fit into a 12 button phone).

Nortel's Meridian also does not come with SMDR – you need to purchase it. It looks like a small external modem. It fits between the PABX and one of the phones.

Samsung PABX (one model at least) comes with built-in SMDR interface.

Avaya gives information on TCP/IP port.

Does SMDR stand for something? Yes, it stands for Station Message Detail Recording, but I would advise against using the full name while purchasing. The salesman may tell you that they don't have it! Just ask for SMDR interface.

So what all do I need? You need SMDR interface, a serial cable with correct Pin configurations, correct data speed, parity etc to be setup (or Ethernet TCP/IP connectivity between PBX and PC if that is what the PBX supports), a PC, a PABX and CAMS2000 software.

Would I need anything else? You may need the services of PABX supplier's technician to program the SMDR so that data transfer starts. In Panasonic or Samsung, the moment you connect the right cable, setup correct port settings, data starts flowing. Not so in Nice32i. You need services of a technician from PABX supplier to program the SMDR so that data starts flowing.

Need clarification or more information? Contact me by email or phone!

Skand@softoolsme.com

+971 50 6340258

Customer feedback

It is reassuring when an existing client of a product shows confidence in it.

Just check out what one such customer (details of customer available on request) has to say about CAMS2000:

…The software CAMS2000 helps us a lot. We are keeping track of all the telephone calls individually for the office as well as for the Call Centre using this software. At the end of every month we take the statistics to see individual usage. Based on that we take printout of all international calls in order to account it to the persons. This way we have a tight control on all the outgoing calls from this office. Also we are able to analyse the performance of our call centre based on the call log. We do not require any external help for maintaining the system as the …

Need clarification or more information? Contact me by email or phone!

Skand@softoolsme.com

+971 50 6340258

CAMS2000 download PLUS sample reports

Hi:

The download cum sample reports page is: http://www.softoolsme.com/gulf/uae/cams2000.htm
Perhaps you are in a hurry and just want to check-out quickly the reports CAMS2000 gives?To View Reports: Simply click on above link to open the page and view sample reports by clicking on the links.
Reports are in "pdf" format so you can even email these reports to someone who would like to review them (just click on the "email" button in Acrobat).
Or may be you want to print yourself different reports from the REAL system?To Install Demo: Simply click on above link to open the page and Click on "Download Demonstration System" link. Just click on "Run" button and follow instructions. After installation is over, DO NOT FORGET to JOIN workgroup SOFTOOL6.MDW. Follow the steps outlined on download page as well as the manual.
For some reason if you are unable to use the demo package, I can show you "how to do it" on my computer screen - but we will need to fix up a time for that.

Best Regards,

Skand Bhargava
Softools Middle East
+971 4 2680533, +971 50 6340258

PABX To Computer Connection in Call Monitoring System

How is PC connected to the PABX? The short answer is: "Using SMDR Interface". 

What does SMDR stand for? It stands for Station Message Detail Recording, but I would advise against using the full name while discussing with your PBX supplier. The salesman may only be familiar with the term SMDR. 

The thing to know about SMDR interface is that these days it comes in PBXs as a SERIAL port or an ETHERNET TCP/IP port. Traditionally SMDR interface came only as serial port. Panasonic, NEC, Samsung, Nortel all provide serial SMDR port. In some models they may also have TCPIP port. But in a pure IP based PBX like Avaya the SMDR interface is TCP/IP based only. 

Is this technical jargon scaring you? No need to, because from a user's point of view it is just a socket to which one end of the cable is connected. The other end is connected to COM1/COM2 serial port of the PC (for Serial interface) or LAN Switch (for TCP/IP based interface).

You might say, "OK, I know COM1 port is that 9-pin socket in the back of my PC, but where do I find SMDR interface for my PABX?"

Depending upon the manufacturer and model, the SMDR interface may already be in your PABX. It could be 25 pins or 9 pins serial connector somewhere on the PABX frame (e.g. Panasonic PABX's have built-in SMDR interfaces, fixed on right side wall).

If you do not have a built-in SMDR, then you will have to purchase and have it fixed. As an example, NEC's Nice32i does not come with SMDR interface. You need to purchase it separately. It looks like any electronic circuit board and has a 25 pins socket. Surprisingly it is not fixed inside the PABX box! It is fixed inside a telephone (16 or 24 buttons phone is needed – won't fit into a 12 button phone).

Nortel's Meridian also does not come with SMDR – you need to purchase it. It looks like a small external modem. It connects between the PABX and one of the phones.

Panasonic and Samsung PABX (one model at least) comes with built-in SMDR interface.

So what all do I need? You need SMDR interface, a serial cable with correct Pin configurations, correct data speed, parity etc to be setup, a PC, a PABX and CAMS2000 software.

Would I need anything else? You may need the services of PABX supplier's technician to program the SMDR so that data transfer starts. In Panasonic or Samsung, the moment you connect the right cable, setup correct port settings, data starts flowing. Not so in Nice32i. You need services of a technician from PABX supplier to program the SMDR so that data starts flowing.

Skand Bhargava
http://www.softoolsme.com

Call Accounting Solutions

CAMS2000 is a call accounting solution. It means it can work with any PABX that sends data on SMDR port. Normally a PBX sends data on it's SMDR interface which is either Serial or TCP/IP based port. This data is taken by CAMS2000, processed and turns into many useful reports.

In UAE, i.e. Dubai, Sharjah, Abu Dhabi, Ajman, Ras Al Khaimah, Fujairah and Umm Al Qwain we can ourselves provide installation services. In fact in Dubai, Sharjah and Ajman these services are free. For those not in UAE or believe in DIY (Do It Yourself), CAMS2000 can be downloaded from website and installed, configured with help of the manual that comes with it. Email and Remote support is provided for installation.

Local Calls May Be Free But...

As a director of a medium sized company mentioned few days back, "Local calls may be free, but the employees' time is definitely not! Add to that the fact that lines are kept busy unnecessarily. So business suffers due to both - unproductive time of employees and customers not able to contact us. We cannot allow that."
Good point!
It's not always the cost, but other factors that require keeping an eye on for better management. They are using NEC system with 4 lines and 25 extensions. As soon as he saw CAMS2000 reports, he immediate recognised the benefits and placed order for installation.

Call Accounting Reports Also Work As Accounting Tool

One of the tedious job for accountants is to charge back employees for their personal use of office phones. Going through phone bills can be quite tiresome.

Call Accounting software like CAMS2000 also works as an accounting tool. For example you can filter calls that are above a certain limit. You can filter for international calls only. You can combine two criteria - like a report that includes only National calls (local and International are ignored) that cost at least 2.00.

• Helps in charging back the employees for their personal calls
• Helps in allocating departmental cost

Checkout http://www.softoolsme.com/gulf/uae/cams2000.htm

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Skand Bhargava
When you have CAMS2000, you are Relaxed.
…Because You Are In Control.<![if !supportEmptyParas]><![endif]>

More About Call Accounting System As A Management Tool

The M of Management sits well with the three Ms of Manpower, Money & Material! After all what is business "Management" all about? Isn't it about managing these three Ms optimally? A good Telephone Call Accounting & Management software like CAMS2000 should help you in these matters too…

• Want to know which calls were your costliest? - Money
• Or longest duration? - Manpower
• Or which numbers are contacted most frequently and keep phones busy? - Material

Knowledge of such information lead to cost control and increased efficiency.

When go through information like above, in no time you start wishing for a method by which you could have closer look at some specific data easily.

For example, you may like to see calls made between a certain time of the day only. Or you may like to check calls which are costlier than a certain amount. Or perhaps you may like to list all the calls made to a certain number.

A good Call Accounting system should allow you to filter data in many ways. The CAMS2000 call accounting software solution prefaces each report with an easy to use filter. What I mean by 'easy to use' is that if you do not want to filter any parameter (wish to take a complete report), you do not have to do anything - just click on the Report button - but if you do wish to filter the report, simply key-in your values in the pre-defined fields of the filter screen. Nothing could be easier. Checkout all this on http://www.softoolsme.com/gulf/uae/cams2000.htm

Skand Bhargava
Call Accounting Time & Attendance Personnel & Payroll

Call Accounting Software Is A Management Tool Too

A good Call Accounting Software like CAMS2000 is also used as management tool.

Would you like to know in how many rings employees pick up incoming calls in your office?

Would you like to have a list of phone numbers for which you want separate report, if someone calls these numbers?

Would you like to know if you have enough lines?

Would you like to see summary of calls made by employees in a month?

Would you like to summary of calls by different departments?

Or do you simply want to see some extension wise call details?

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CAMS2000 provides all this and more!! Of course some features depend on PBX capabilities.

Checkout all this on http://www.softoolsme.com/gulf/uae/cams2000.htm

<![if !supportEmptyParas]><![endif]>

Skand Bhargava
Call Accounting | Time & Attendance | Personnel & Payroll 

<![if !supportEmptyParas]><![endif]>

How Does Call Accounting Software Work?

How can telephone calls appear as a computer report? This mystifies many. Actually it is no mystery! This is how it happens:

1. A PC is connected to the PABX.

2. After every call is completed, the PABX sends details of the call to the PC.

3. CAMS2000, which is running on the PC, receives the data.

4. CAMS2000 processes the data, stores the information in database and makes available the powerful reports you saw.

This, in a nutshell, is how it works.

But how is PC connected to the PABX? The short answer is: "Using SMDR Interface". Is this technical jargon scaring you? No need to, because from a user's point of view it is just a socket to which one end of the cable is connected; the other end is connected to COM1 or COM2 serial port of the PC.

OK, I know COM1 port is that 9-pin socket in the back of my PC, but where do I get SMDR interface for my PABX? Depending upon the manufacturer and model, the SMDR interface may already be in your PABX. It could be 25 pins or 9 pins serial connector somewhere on the PABX frame (e.g. Panasonic PABX's have built-in SMDR interfaces, fixed on right side wall).

If you do not have a built-in SMDR, then you will have to purchase and have it fixed. As an example, NEC's Nice32i does not come with SMDR interface. You need to purchase it separately. It looks like any electronic circuit board and has a 25 pins socket. Surprisingly it is not fixed inside the PABX box! It is fixed inside a telephone (16 or 24 buttons phone is needed – won't fit into a 12 button phone).

Nortel's Meridian also does not come with SMDR – you need to purchase it. It looks like a small external modem. It fits between the PABX and one of the phones.

Panasonic and Samsung PABX (one model at least) comes with built-in SMDR interface.

Does SMDR stand for something? Yes, it stands for Station Message Detail Recording, but I would advise against using the full name while purchasing. The salesman may tell you that they don't have it! Just ask for SMDR interface.

So what all do I need? You need SMDR interface, a serial cable with correct Pin configurations, correct data speed, parity etc to be setup, a PC, a PABX and CAMS2000 software.

Would I need anything else? You may need the services of PABX supplier's technician to program the SMDR so that data transfer starts. In Panasonic or Samsung, the moment you connect the right cable, setup correct port settings, data starts flowing. Not so in Nice32i. You need services of a technician from PABX supplier to program the SMDR so that data starts flowing.

<![if !supportEmptyParas]><![endif]> 

Skand Bhargava
Call Accounting | Time & Attendance | Personnel & Payroll<![if !supportEmptyParas]><![endif]> 

<![if !supportEmptyParas]><![endif]> 

Customer Complaints About Slow Phone Calls Pick-up?

"Why don't your people pick up phone? It just keeps ringing"

May be it happened just once and the client is generalising (he was in a bad mood). Or may be there is a real issue out here!!

What you need is a system that tells you in how many rings, phone calls are picked up in your office. The "Inward Calls Ring Analysis" report in CAMS2000 gives you this information. It analyses in 24 hour spread, so that you can even check if the problem is only during some time slots.

With information at your fingertips, you are better prepared for action.

 

To Your Success!

Skand Bhargava

Softools Middle East

http://www.softoolsme.com

CAMS2000 Introduction & Reports.

Telephone Call Accounting Management System is a system that reads data from PABX system and produces various reports to help management to monitor and then control the companies telephones cost, mis-use.

Listed are the reports generated by the CAMS2000 system.

Features & Reports:· Powerful Filtering facility for every report.
· Time Duration of Each Call.
· Call charges for each call.
· Handles Full & Reduces rates per call.
· Day-Wise report
· Extension-Wise Report
· Cost-Wise Top calls
· Duration-Wise Top calls.. Frequently-Contacted Wise Top calls
· Call Analysis for International/National/Local calls
· Call Analysis for Department/Division
· User Information (If PIN is supported by PABX)
. Lines Analysis to analyse business needs
. Rings Analysis to analyse answering of in-comings calls
. Export basic data in Excel format
. Purge of old data
. User & Password maintenance

"If you don't know what's happening, you can't change it."
Skand BhargavaSoftools Middle East