Customer Complaints About Slow Phone Calls Pick-up?

"Why don't your people pick up phone? It just keeps ringing"

May be it happened just once and the client is generalising (he was in a bad mood). Or may be there is a real issue out here!!

What you need is a system that tells you in how many rings, phone calls are picked up in your office. The "Inward Calls Ring Analysis" report in CAMS2000 gives you this information. It analyses in 24 hour spread, so that you can even check if the problem is only during some time slots.

With information at your fingertips, you are better prepared for action.

 

To Your Success!

Skand Bhargava

Softools Middle East

http://www.softoolsme.com

CAMS2000 Introduction & Reports.

Telephone Call Accounting Management System is a system that reads data from PABX system and produces various reports to help management to monitor and then control the companies telephones cost, mis-use.

Listed are the reports generated by the CAMS2000 system.

Features & Reports:· Powerful Filtering facility for every report.
· Time Duration of Each Call.
· Call charges for each call.
· Handles Full & Reduces rates per call.
· Day-Wise report
· Extension-Wise Report
· Cost-Wise Top calls
· Duration-Wise Top calls.. Frequently-Contacted Wise Top calls
· Call Analysis for International/National/Local calls
· Call Analysis for Department/Division
· User Information (If PIN is supported by PABX)
. Lines Analysis to analyse business needs
. Rings Analysis to analyse answering of in-comings calls
. Export basic data in Excel format
. Purge of old data
. User & Password maintenance

"If you don't know what's happening, you can't change it."
Skand BhargavaSoftools Middle East